With the integrated food safety and quality management system implemented by e-fresh.gr, we ensure high quality in our products and every aspect of our operations.
Ensuring the quality of the products we trade and distribute is our priority. The Integrated Safety and Quality System we developed is based on the 7 principles of HACCP and is extended with an Internal Protocol of Guidelines established exclusively for the needs of Food E-commerce and supermarket items.
Since December 2016, e-fresh.gr has been the first purely online supermarket certified with ISO 22000 by the Certification Body Tuv Austria Hellas.
That’s why our customers are confident that they will receive their favorite products in excellent condition.
Our storage facilities are ISO 22000 certified and are systematically inspected. Both external and internal inspection bodies ensure the maintenance of high standards in our facilities and internal processes throughout the year.
We organize random laboratory tests on our incoming products – over 200 product analyses per year. This way, we verify the quality of the incoming products in our warehouse and evaluate our suppliers based on objective criteria.
All e-fresh.gr employees have up-to-date health certificates and are certified by EFET in the field of "Basic Principles of Hygiene and Food Safety." Their training continues on new safety, handling, and food quality issues throughout the year.
A prerequisite for our cooperation with any supplier is the inspection of all necessary certificates and, where possible, their internal facilities. The evaluation of updated certificates continues throughout our collaboration.
Before placing new products in our facilities, we check the suitability of the vehicle they were transported in and the transportation temperature. We only accept products that meet our specifications.
Upon receipt of our fresh products, we conduct a macroscopic inspection where the appearance, packaging, and labels of the products are evaluated, as well as a sample organoleptic test for taste, aroma, aftertaste, and general product quality.
If the products are deemed suitable, they are stored in specially controlled areas regarding temperature and humidity. At e-fresh.gr, we conduct 24-hour monitoring of the parameters that can affect the quality and safety of a food product until it is delivered to your door.
Our transport vehicles are certified for their suitability for food transportation and have distinct areas for dry cargo, refrigeration, and freezing.
All our internal processes aim to prevent the disruption of the cold chain, ensuring that you receive safe, high-quality products at your doorstep.
We want you to be confident that the products you choose will arrive fresh at your door within a few hours!